Route a message.

import { choice, TypeSafeClient } from "@typesafe-ai/sdk";
 
const client = new TypeSafeClient(); // reads TYPESAFE_API_KEY, defaults to jev-latest
 
const message = "Hi, I was charged twice for my subscription this month. The two charges show up on my card statement on the 3rd and the 4th. Can you refund one of them?";
 
const { answers } = await client.systemOne({
  state: message,
  model: "jev-latest",
  questions: {
    department: choice(
      "Which department should handle this customer message?",
      {
        billing: "Charges, invoices, refunds, payment methods, subscription costs",
        account: "Login, password, profile, permissions, closing or changing an account",
        technical: "Bugs, errors, outages, integrations, something not working",
        sales: "Pricing questions, plan comparisons, upgrades, purchasing for a team",
        other: "Anything that does not fit the departments above",
      },
    ),
  },
});
 
const { choice: result, probabilities, confidence } = answers.department;
 
// Your code decides what to do with the answer.
if (confidence < 0.5) {
  console.log("Unsure. Route to a person.", probabilities);
} else {
  console.log("Route to " + result + " (confidence " + confidence.toFixed(2) + ")");
}